FAQ - Common Questions


1. I have a 401(k). So why would I need Financial Engines, too?

While certain providers manage which funds are in your company’s program, Financial Engines gives you a personalized plan, based on your situation and goals, to make the most of your options.


2. Isn’t my company already managing my retirement plan account?

No. Your employer’s plan representatives select a mix of funds to include in the plan lineup, but it’s your responsibility to make investment choices for your personal account. Financial Engines can help you feel more confident about making those choices.


3. Is my information safe?

Financial Engines will not sell, reveal, or share any of your personal information, except as required or permitted by law or with your prior consent.


4. Is there a minimum balance required to use Financial Engines’ services?

For your workplace account, we only require $5 to be present for management, as opposed to most institutions that require hundreds or thousands of dollars in your account at all times.


5. How often do I need to review my retirement plan?

With Professional Management, investing experts look after your account for you, making periodic adjustments as needed. With Online Advice, you have the option of signing up for regular email Retirement Updates.


6. Do I have to give up control of my account?

That depends on which service you choose. With Online Advice, you decide whether or not to take our recommendations. With Professional Management, we keep your account on track for you. You can take a more active role by personalizing your management strategy. For example, you can adjust your risk preference, change your desired retirement age, or have us consider other investment accounts outside of your plan account. If you have questions, Investment Advisor Representatives are just a phone call away.


7. How much company stock should I own?

Many companies offer stock as an investment option in their plans. A large concentration in your company’s stock can increase investment risk no matter what company you work for. We look at your company stock’s characteristics and your risk tolerance when making our recommendations. We can help you monitor your stock holdings to avoid taking on inappropriate risk.