FAQ - Common Questions


1. I have a 401(k). So why would I need Financial Engines, too?

While certain providers manage which funds are in your company’s program, Financial Engines gives you a personalized plan, based on your situation and goals, to make the most of your options.


2. Isn’t my company already managing my retirement plan account?

No. Your employer’s plan representatives select a mix of funds to include in the plan lineup, but it’s your responsibility to make investment choices for your personal account. Financial Engines can help you feel more confident about making those choices.


3. Is my information safe?

Financial Engines will not sell, reveal, or share any of your personal information, except as required or permitted by law or with your prior consent.


4. Is there a minimum balance required to use Financial Engines’ services?

For your workplace account, we only require $5 to be present for management, as opposed to most institutions that require hundreds or thousands of dollars in your account at all times.


5. How often do I need to review my retirement plan?

With Professional Management, investing experts look after your account for you, making periodic adjustments as needed. With Online Advice, you have the option of signing up for regular email Retirement Updates.


6. Do I have to give up control of my account?

That depends on which service you choose. With Online Advice, you decide whether or not to take our recommendations. With Professional Management, we keep your account on track for you. You can take a more active role by personalizing your management strategy. For example, you can adjust your risk preference, change your desired retirement age, or have us consider other investment accounts outside of your plan account. If you have questions, Investment Advisor Representatives are just a phone call away.


7. How much company stock should I own?

Many companies offer stock as an investment option in their plans. A large concentration in your company’s stock can increase investment risk no matter what company you work for. We look at your company stock’s characteristics and your risk tolerance when making our recommendations. We can help you monitor your stock holdings to avoid taking on inappropriate risk.


Important Information

*This is a partial listing of Financial Engines’ customers as of December 31, 2017. These companies have consented to disclosure of their relationships with Financial Engines. This does not constitute an endorsement or approval of the advisory service provided. Third-party marks appearing on this site are the property of their respective owners.

*Investment News, RIA Data Center, 2018

*Methodology: InvestmentNews qualified 2,172 firms headquartered in the United States based on data reported on Form ADV to the Securities and Exchange Commission as of May 1, 2018. To qualify, firms must have met the following criteria: (1) latest ADV filing date is either on or after January 1, 2017, (2) total AUM is at least $100M, (3) does not have employees who are registered representatives of a broker-dealer, (4) provided investment advisory services to clients during its most recently completed fiscal year, (5) no more than 50% of amount of regulatory assets under management is attributable to pooled investment vehicles (other than investment companies), (6) no more than 25% of amount of regulatory assets under management is attributable to pension and profit-sharing plans (but not the plan participants), (7) no more than 25% of amount of regulatory assets under management is attributable to corporations or other businesses, (8) does not receive commissions, (9) provides financial planning services, (10) is not actively engaged in business as a broker-dealer (registered or unregistered), (11) is not actively engaged in business as a registered representative of a broker-dealer, (12) has neither a related person who is a broker-dealer/municipal securities dealer/government securities broker or dealer (registered or unregistered) not one who is an insurance company or agency.

All information provided through the Education Center is for education purposes only and does not constitute investment, legal, or tax advice, an offer to buy or sell any security or insurance product or an endorsement of any third party or such third party's views. Whenever there are hyperlinks to third-party content, this information is intended to provide additional perspective and should not be construed as an endorsement of any services, products, guidance, individuals, or points of view outside Financial Engines. All examples are hypothetical and for illustrative purposes only. Please contact one of our investment advisors for more complete information based on your personal circumstances and to obtain personalized individual investment advice.

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©2018 Financial Engines, LLC. All rights reserved. Financial Engines® is a registered trademark of Financial Engines, LLC. All advisory services are provided by Financial Engines Advisors L.L.C. Financial Engines does not guarantee results and past performance is no guarantee of future results.

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